At VAHOTA, every ugly Christmas sweater, accent mug, doormat, ceramic ornament, and kitchen towel is made to order with the pet breed artwork and names you choose. Once 12 hours have passed, your order may already be in production, so you only have a short window to cancel or change it.
12-hour window to cancel or edit
- You can ask us to cancel or edit your order within 12 hours of placing it.
- After 12 hours, your order may already be in production. At that point, we can't guarantee that we'll be able to cancel it or make changes.
How to request a cancellation or change
- Email us at support@fnova.com.vn within 12 hours of placing your order.
- Include your order information, such as your order number, so we can find your order.
- Tell us whether you want to cancel the order, or describe exactly what should change (for example, a pet's name, the breed artwork, the size, the color, or the shipping address).
Our support team is available 24/7, so please write to us as early as you can within the 12-hour window.
Check your details before checkout
Because each item is made to order with your personalization, please review these details carefully before you complete your order:
- Name and shipping address: make sure they are complete and spelled correctly.
- Size: each product page has a Size Chart link with measurements. Sweaters come in sizes S–5XL.
- Color: confirm that you selected the color you want.
- Personalization: check the spelling of every pet name and make sure you chose the right breed artwork.
If your order is already in production
If we can't cancel or change your order in time, please keep the following in mind:
- Because our products are made to order, we don't accept returns for a change of mind, for choosing the wrong size or color, or because you no longer want the item.
- Personalized items can't be returned or refunded unless they are defective, damaged, or made incorrectly compared with the details you provided.
- If your item has a manufacturing defect, was damaged in transit, or doesn't match your order (wrong item, color, size, or design), contact us within 30 days of receiving it. Send us photos of the product and your order information so we can review it. In these cases, we offer a replacement or a refund.
Questions?
Email us at support@fnova.com.vn. We're here to help 24/7.