Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Vahota, a brand operated by NovaBridge Commerce LLC, a United States limited liability company.
Throughout the website, the terms “Vahota,” “we,” “us,” and “our” refer to NovaBridge Commerce LLC and the Vahota brand.
Vahota offers this website, including all information, tools, products, and services available through this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our website and/or purchasing a product from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein or made available on our website.
These Terms apply to all users of the website, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing any part of the website or purchasing from Vahota, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use our website or Services.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have provided consent for any minor dependents under your care to use this website.
You may not use our products or Services for any illegal or unauthorized purpose.
You may not violate any applicable laws while using our website, including copyright, trademark, intellectual property, consumer protection, or other applicable laws.
You must not transmit viruses, malware, worms, or any other harmful code.
A breach of these Terms may result in termination or restriction of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service, cancel transactions, or limit access to our Services where reasonably necessary and permitted by applicable law.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our Service, website content, products, or materials without our prior written permission.
The headings contained in these Terms are provided for convenience only and do not affect their interpretation.
SECTION 3 – PRODUCTS AND SERVICES
Vahota specializes in personalized and custom products for dog lovers, which may include customized names, dog breeds, text, photographs, designs, messages, or other personalization selected by the customer.
Certain products may be produced specifically after an order is placed.
We make reasonable efforts to display product descriptions, images, designs, sizes, and colors as accurately as possible.
However, actual products may vary slightly from website images or digital previews due to:
- Screen and device settings
- Printing methods
- Material differences
- Manufacturing processes
- Lighting conditions
- Natural production variations
Minor variations that do not materially affect the function or overall design of the product are not necessarily considered defects.
SECTION 4 – PERSONALIZED AND CUSTOM ORDERS
Many Vahota products are created according to information provided by the customer.
You are responsible for carefully reviewing all customization information before submitting your order, including:
- Names
- Spelling
- Dates
- Dog breeds
- Personalized messages
- Photos
- Colors
- Sizes
- Product variations
- Other custom information
Vahota is not responsible for personalization errors caused by incorrect information submitted by the customer.
If you discover an error after placing your order, contact us immediately at:
We will make reasonable efforts to assist you if production has not yet begun.
SECTION 5 – ORDER CANCELLATION AND MODIFICATION
Orders may generally be canceled or modified within 3 hours of being placed.
Because our personalized products may enter production shortly after an order is received, orders may become locked for processing after this period.
Once production has begun, we may no longer be able to:
- Cancel the order
- Change the personalized information
- Change the design
- Change the product
- Change the color or size
- Modify certain shipping details
Requests should be submitted as soon as possible to:
Submitting a cancellation or modification request does not guarantee that the request can be completed if the order has already entered production.
SECTION 6 – PRICES AND PAYMENT
Prices displayed on our website are subject to change without prior notice.
We reserve the right to modify product pricing, promotions, discounts, or product availability at any time.
The price displayed at checkout will generally be the applicable price for your purchase unless there is an obvious technical or pricing error.
You agree to provide current, complete, and accurate billing and payment information when placing an order.
SECTION 7 – ORDER ACCEPTANCE
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud
- Unauthorized transactions
- Payment problems
- Pricing errors
- Technical errors
- Inventory limitations
- Suspected resale activity
- Violation of these Terms
If an order is canceled or modified by us, we may notify you using the email address or contact information provided during checkout.
SECTION 8 – SHIPPING AND DELIVERY
Estimated production, shipping, and delivery times displayed on our website are estimates unless expressly stated otherwise.
Delivery times may be affected by factors outside our reasonable control, including:
- Shipping carrier delays
- Customs processing
- Weather
- Holiday demand
- Local postal delays
- Transportation interruptions
- Incorrect or incomplete delivery information
Customers are responsible for providing a complete and accurate shipping address.
Vahota is not responsible for delivery problems resulting from incorrect or incomplete shipping information submitted by the customer.
If additional shipping is required due to incorrect customer information, additional fees may apply.
SECTION 9 – REFUNDS, REPLACEMENTS AND CLAIMS
Customers should contact us within 30 days from the date the product is delivered if there is an issue with their order.
Depending on the circumstances and eligibility of the claim, we may offer either:
- A replacement or remake, or
- A refund
To review a claim, we may require clear photographs or other reasonable evidence showing the issue with the product.
Claims submitted without sufficient evidence may not be eligible for approval.
Unless otherwise required by applicable law, we generally do not provide both a refund and a replacement for the same claim.
Approved refunds will normally be returned to the original payment method.
Once issued, refunds may take approximately 7–10 business days to appear, depending on your bank or payment provider.
For assistance, contact:
SECTION 10 – PERSONALIZED PRODUCT RETURNS
Because many products sold by Vahota are personalized or made specifically for individual customers, they may not be eligible for return solely because of:
- A change of mind
- Incorrect personalization submitted by the customer
- Incorrect size or product option selected by the customer
- Minor color differences caused by screen settings or printing processes
Nothing in this section limits any rights you may have under applicable consumer protection laws.
SECTION 11 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide accurate and complete information when placing an order.
This includes your:
- Full name
- Shipping address
- Billing information
- Email address
- Payment information
You are responsible for promptly updating information necessary for us to process your purchase and communicate with you.
SECTION 12 – THIRD-PARTY SERVICES
Our website may rely on third-party platforms and service providers, including payment processors, shipping carriers, analytics services, and other applications.
Some features may direct you to third-party websites or services.
We do not control all third-party services and are not responsible for their independent content, policies, availability, or practices.
Your use of third-party services may also be governed by their own terms and policies.
SECTION 13 – USER CONTENT, REVIEWS AND FEEDBACK
If you submit reviews, photographs, comments, feedback, suggestions, or other content to Vahota, you confirm that you have the right to provide that content.
You must not submit content that:
- Violates intellectual property rights
- Violates privacy or publicity rights
- Contains unlawful material
- Contains misleading information
- Contains malicious software
- Is abusive, threatening, defamatory, or obscene
We reserve the right to remove content that violates these Terms or applicable law.
SECTION 14 – CUSTOMER-SUBMITTED CONTENT FOR PERSONALIZATION
When you submit photographs, names, text, artwork, logos, graphics, or other materials for customization, you represent that you have the necessary rights or permission to use such material.
You must not submit materials that infringe upon another party's:
- Copyright
- Trademark
- Privacy rights
- Publicity rights
- Intellectual property rights
Vahota may refuse or cancel an order if submitted material appears to violate applicable law or third-party rights.
SECTION 15 – PERSONAL INFORMATION
Your submission and use of personal information through our website is governed by our Privacy Policy.
Information may be collected or processed as necessary to:
- Process payments
- Fulfill orders
- Deliver products
- Provide customer service
- Prevent fraud
- Operate and improve our website
Please review our Privacy Policy for additional information.
SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website may contain errors, inaccuracies, or omissions relating to:
- Product descriptions
- Prices
- Promotions
- Discounts
- Shipping charges
- Delivery estimates
- Product availability
We reserve the right to correct errors, update information, or cancel an affected order where permitted by applicable law.
SECTION 17 – PROHIBITED USES
You may not use our website or Services:
- For unlawful purposes
- To violate applicable laws
- To infringe intellectual property rights
- To harass or threaten others
- To submit false or misleading information
- To distribute malware
- To collect personal information without authorization
- To spam or phish
- To scrape or crawl our website in an unauthorized manner
- To bypass website security
- To interfere with the operation of our Services
We reserve the right to restrict or terminate access to users who violate these provisions.
SECTION 18 – INTELLECTUAL PROPERTY
Unless otherwise stated, content available on Vahota's website, including:
- The Vahota name and logo
- Product graphics
- Product designs
- Website graphics
- Images
- Written content
- Product descriptions
- Branding materials
is owned by, licensed to, or lawfully used by NovaBridge Commerce LLC.
You may not reproduce, distribute, modify, copy, resell, or commercially exploit this content without prior written authorization.
SECTION 19 – DISCLAIMER OF WARRANTIES
We aim to provide reliable products and Services.
However, to the maximum extent permitted by applicable law, we do not guarantee that:
- Our website will always be uninterrupted
- Our website will always be error-free
- All information will always be current
- All Services will always be available
Nothing in these Terms excludes warranties, protections, or consumer rights that cannot legally be excluded.
SECTION 20 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, NovaBridge Commerce LLC, doing business through the Vahota brand, and its affiliates, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, Services, or products.
Nothing in these Terms excludes or limits liability where doing so is prohibited by applicable law.
SECTION 21 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless NovaBridge Commerce LLC, Vahota, and their affiliates, suppliers, contractors, and service providers against claims resulting from:
- Your breach of these Terms
- Your violation of applicable law
- Your infringement of third-party rights
- Unauthorized materials submitted by you for personalization
SECTION 22 – SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain valid and enforceable to the maximum extent permitted by law.
SECTION 23 – TERMINATION
These Terms remain effective until terminated by either you or us.
You may discontinue use of our website at any time.
We may restrict or terminate access to our Services if we reasonably believe that a user has:
- Violated these Terms
- Engaged in fraud
- Misused our Services
- Violated applicable law
Obligations incurred before termination will survive where appropriate.
SECTION 24 – ENTIRE AGREEMENT
These Terms of Service, together with any policies published on our website, constitute the agreement governing your use of the Vahota website and Services.
Applicable policies may include our:
- Privacy Policy
- Shipping Policy
- Refund Policy
- Cancellation Policy
SECTION 25 – GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services to you shall be governed by and interpreted in accordance with the laws of the State of Colorado, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.
Nothing in these Terms is intended to limit any rights available to consumers under applicable federal, state, local, or other mandatory consumer protection laws.
SECTION 26 – CHANGES TO THESE TERMS
We reserve the right to update, modify, or replace these Terms of Service by posting an updated version on our website.
The most current version will be available on this page.
Your continued use of our website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 27 – CONTACT INFORMATION
Questions regarding these Terms of Service, your order, or Vahota's policies may be sent to:
Vahota
Operated by NovaBridge Commerce LLC
1542 Cedarwood Dr
Fort Collins, Colorado 80521
United States
Customer Support: support@vahota.com