Product Cancellation & Refund Policy

Thank you for shopping with us. The following terms apply to all products purchased from our store.

Cancellation Policy

Orders are confirmed and sent into production 3 hours after they are placed to ensure the fastest possible processing and fulfillment.

Therefore, your order may only be canceled or modified within 3 hours of placing it. After this period, the order will be locked for processing and can no longer be canceled or changed.

Refund Policy

Our goal is to keep our customers coming back, not our products.

We believe that a replacement or a refund is the best way to resolve any issue you may experience. Therefore, you do not need to return the original item(s) to us. You may keep the original product(s) at your discretion.

If, for any reason, you are not satisfied with your order, please contact our Customer Support Team.

You must contact our support team within 30 days of the delivery date. If your claim is submitted after this period, we may not be able to provide a replacement, refund, or warranty support.

For this reason, we recommend that you open and inspect your package as soon as it is delivered. If you notice any issue, please contact us as soon as possible.

Claim Procedure

1. Take a photo of the item(s)

We require photographic evidence in order to review and process your claim.

Please provide at least one clear, well-focused photo showing the defect or issue with the product.

Claims submitted without sufficient photographic evidence may not be reviewed.

2. Contact us via email at support@vahota.com

Please send us the photo(s) of the product and clearly indicate whether you would prefer:

• A replacement/remake, or
• A refund

Providing complete information from the beginning will help us process your request more quickly and avoid unnecessary back-and-forth communication.

3. Please allow our support team 24–48 hours to respond

Replacement / Remake Timeline

Once our support team confirms that your claim is eligible for a replacement or remake, please follow the delivery timeframe provided by our support representative.

As soon as the replacement item has been shipped, you will receive a shipping update via email.

Email will be the primary method we use to provide updates regarding your replacement order, so please make sure to check your inbox regularly.

Refund Timeline

Once your refund has been issued, the amount will be returned to the original payment method used for your purchase.

Please allow approximately 7–10 business days for the refund to appear in your bank account or payment statement.

If you have not received the refund after this period, please contact your bank or payment provider for further assistance.

Important Notice

We cannot provide both a refund and a replacement for the same claim.

You may choose either a refund or a replacement/remake, but not both.